Trends
An Insider’s View Part 1: The Current State of Contact Center Technology
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it
December 12, 2017
By Fred Stacey, Contact Center Technology Consultant, AInCX.com Together with Christa Heibel and her team at CHCG, we thought it
I have been a strong supporter of the Professional Association of for Customer Engagement (PACE) for many years and was
CH Consulting Group was recently contracted by a leading energy and utility company that employs more than 6,000 people while
Several weeks ago, I wrote about how the phone is as important as ever when it comes to offering first-class
For almost a decade, the Internet of Things (IoT) – a network of objects connected across network infrastructure – has